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Order FAQ

Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling 1800-102-7366 (Monday to Friday 10.00 a.m. to 6.00 p.m. IST.)


When will my debit/credit card be charged?

Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase.


What is the order cancellation policy?

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.


How long does my order take to ship?

After credit / debit card payment, your order will be shipped from Bangalore, Karnataka within 5 to 7 business days. Orders that include customized product will ship in 10 to 15 business days. You can check on current order status by logging into your account. Orders are shipped Monday through Friday only. We are closed on Saturday, Sunday & Major Holidays.


Mode of shipment?

All products will be shipped through Bluedart Courier Mode. Fuel (Hazardous products) will be dispatched through Bluedart Surface Mode Completed orders received prior to 10 a.m. Indian Standard Time will be processed by the next business day. Please note that Customize It! products will still take 10-15 days for production, but your order will be shipped to you via the mode of shipment that you choose during check out.


Can I ship to an international address?

Unfortunately we are unable to ship to international addresses. If you are outside of the U.S.A., please visit the authorized Zippo retailer/distributor in your country.